| Department | Class Topic | Suggested Presenter | ||
| Technical | Appliance Troubleshooting: What, Why, and How |
Scott Brown | ||
| N/A | ASTI 101 | Dave Smith, Annette Ortega, Brannon Harris, Sarah Brown |
||
| Technical | Basic Electricity |
Robert Arotin |
||
| Business | Be a Five-Star Business |
Broadly | ||
| Business | Becoming Invincible to Lawsuits, Save Thousands in Taxes and Successfully Pass Assets to Heirs |
Larry Oxenham |
||
| Benefits of UASA |
||||
| Business | Build A Tech |
Paul MacDonald |
||
| Business | Hiring and Trainning New Technicians From the Ground Up For Small Businesses |
Jeremy Davis |
||
| ?? CXL ?? | Building company culture though core values |
Daniel Beaule |
||
| Business | Chew and Chat (Monday) |
Misc. introductions |
||
| Business | Know Your Numbers – The Cost of Doing Business |
James Dolbeare |
||
| Business | Customer Service |
|||
| Business | Customer Service |
|||
| Detergent Training by Proctor & Gamble |
Proctor & Gamble |
|||
| Business | Effective Time Management for your Company’s Day to Day |
Adam Butcher and Alex Hallmark |
||
| Business | Efficiency and First Call Completes |
|||
| Technical | Electrolux (dishwasher -tbd) |
|||
| Technical | Electrolux (range – tbd) |
|||
| Business | How to Develop a High Converting Website |
Christina Kraker |
||
| Business | Inventory Management from A to Z |
Michael Noe |
||
| Business | Keeping your employees happy |
|||
| Business | Leadership Development or Becoming an Effective Leader |
Michael Noe | ||
| Business | LEAN strategy |
|||
| Business | Marketing – Website, Google (PPC, Maps, Organic, etc.), FB, Blogging, landing pages, etc. |
Marketing 360, Fluid Marketing |
||
| Business | Mindful Leadership (this would have many different tracks) |
Daniel Beaule |
||
| Business | How to Make Sure You are OSHA Compliant |
OSHA | ||
| Business | Online Reputation Management |
Krakers (Birdeye?) |
||
| Technical | Oven Testing and Gas Theory |
Tom Tompkins |
||
| Business | Owner Transition – Time line, preparations, value assessment, retirement needs of owner, Family concerns including dealing with other siblings not involved with the business so as not to show favoritism, etc. |
|||
| Business | Panel Discussion w/successful business owners from COD/MFR Warranty/TPA/Self Servicing Dealers on the podium and fielding questions from the audience |
|||
| Business | Peer Group Info Session |
Fred and Corrine |
||
| Business | Planning for the Unexpected |
Renee Galioto and Corrine Caruso |
||
| Business | Pre Employment Testing |
Criteria Corp |
||
| Business | Preparing Your Business To Sell |
Terry Kelm | ||
| Business | Real Value of Professional Independent Service /Understanding, Providing and Capitalizing on the “Real Value” of Professional Independent Service |
Dean Landers |
||
| Business | Round Robin Table Discussions – one table is TPA centered, one will be Manu centered, one will be self-servicing, etc. , each a table would be a different topic (10 tables) |
Dean Landers |
||
| Business | Should you grow your business from a 1-2 man to larger pro’s and con’s |
David Oliva | ||
| Business | Successfully Dealing with Unhappy Customers AND Employees |
Dean and Corrine |
||
| Business | Technician Pay Structures |
Adam Butcher and Alex Hallmark |
||
| Business | Women in the Industry |
|||
| Business | Working on Your Business – Developing a specific 5 year business plan (this would be for all business sizes) |
Interise | ||
| Business | Working ON Your Business (for Small Service Co Business Owners) |
David Oliva | ||
| Business | Wowing the Customer |
Dean Landers |